Terms and Conditions
Welcome to Pure Crave. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our site or making any purchase.
1. General Information
The website www.purecrave.net is operated by Pure Crave.
2. Acceptance of Terms
By accessing and using this website, you agree to these terms and conditions, our Privacy Policy, and all applicable laws. If you do not agree with these terms, please refrain from using our website.
3. Products and Services
We offer a variety of healthy treats, snacks, and other food products. The images of the products on the website are for illustrative purposes only. Although we try to ensure that the product descriptions and images are accurate, slight variations may occur. All products are subject to availability. We reserve the right to discontinue any product or change pricing at any time without notice. For bespoken items, additional charges may be applicable. Although we will seek to replicate as faithfully as possible any artwork or design provided by you, you acknowledge that there might be variations in the colours and the finished product may vary from the artwork supplied.
4. Ordering and Payment
Orders can be placed via our website . Upon placing an order, you will receive an email confirmation. This confirmation does not signify acceptance of the order, but rather an acknowledgment that we have received your request. Prices are in Euro. Delivery costs are not included unless stated otherwise. We reserve the right to refuse any order at our discretion (e.g., if the product is unavailable or payment has not been authorized).
5. Shipping and Delivery
We offer delivery within Malta and Gozo. Deliveries may vary depending on the destination, and while we strive to meet deadlines, delays may occur due to factors beyond our control.
6. Returns and Refunds
Due to the nature of our products, we do not accept returns. You may contact us if you have any queries.
7. Allergen Information
Our products are made in facilities that handle allergens, including but not limited to nuts, dairy and gluten. We take care to avoid cross-contamination, but we cannot guarantee that our products are allergen-free. Please consult the ingredient list on the product page for specific allergen information. Individuals with food allergies should exercise caution before consuming our treats.
8. Health Disclaimer
The products and information on this website are not intended to diagnose, treat, cure, or prevent any disease. Results from consuming our products may vary depending on individual health conditions. Always consult with a healthcare professional or nutritionist before making changes to your diet, especially if you have existing health conditions or allergies.
9. Limitation of Liability
To the fullest extent permitted by law, Pure Crave will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products or website, including but not limited to allergic reactions, loss of data, or lost profits. Our total liability to you for any damages related to the purchase and use of our products will be limited to the purchase price of the relevant products. We shall not be responsible in any manner, for any claim, illness or other damage arising from the consumption of our products.
10. Intellectual Property
All content on this website, including but not limited to images, logos, text, and graphics, is the property of Pure Crave or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from this website without our express written permission.
11. Force Majeure
We shall in no way incur any form of liability whereby the performance of rights and obligations emanating from these terms and conditions is prevented and/or hindered for any reason which is beyond our control and, in particular but without prejudice to the generality of the foregoing, as a result of any act of fire, flood, subsidence, sabotage, accident, strike, pandemic, government order and/or lock down. Furthermore, we shall in no way be held responsible and liable for any loss and/or damage suffered as a result of the such unforeseeable events.
12. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of Malta, and any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Malta.
13. Changes to Terms
We reserve the right to update these terms and conditions from time to time without prior notice. The latest version will always be available on this page. Your continued use of the website after any changes are made will constitute acceptance of the updated terms.
14. Privacy Policy
At Pure Crave, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website www.purecrave.net or Facebook page or purchase our products. Shopping transactions are done over a secure server to offer the highest level of security for your shopping.
All processing of Personal Data performed by us as envisaged in this Privacy Policy shall be carried out in line with:
The Maltese Data Protection Act (Chapter 586 of the Laws of Malta) as well as any other subsidiary legislation issued under the DPA as may be amended from time to time; and
Regulation (EU) 2016/679 of the The European Parliament And of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
What Data We Collect
We collect the following personal data:
a. Personal Information
Identity Data: Name, username, and title.
Contact Data: Email address, phone number, billing and shipping address.
Transaction Data: Details of your purchases, order history, and payment method.
Technical Data: IP address, browser type, time zone setting, and usage data when you interact with our website.
b. Sensitive Information
We do not collect or process sensitive personal data such as health or medical information.
How We Collect Data
We collect personal data in the following ways:
Direct Interactions: When you create an account, place an order, subscribe to our newsletter, or contact us via email or forms on our website.
Automated Technologies: As you navigate through our website, we may automatically collect technical data using cookies, server logs, and similar tracking technologies.
Third Parties: We may receive personal data from third-party services such as payment processors, analytics providers, and delivery partners.
How We Use Your Data
We process your personal data for the following purposes:
a. To Process Orders and Deliver Products
Fulfillment of orders, including payment processing, shipping, and handling.
Notifying you about order updates, including shipping status.
b. To Provide Customer Support
Responding to your inquiries, resolving complaints, and providing customer service.
c. Marketing Communications
If you have opted-in, we will use your contact information to send promotional offers, newsletters, and updates about new products. You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails.
d. Improving Our Website
Analyzing website traffic, usage patterns, and user behavior to enhance your experience.
Legal Basis for Processing
Under GDPR, we process your personal data under the following legal bases:
Contractual Necessity: To fulfill orders, process payments, and provide customer support.
Legitimate Interests: For improving our website, marketing, and fraud prevention, provided that these interests are not overridden by your rights.
Consent: For sending marketing communications (you can withdraw your consent at any time).
Legal Compliance: To comply with legal obligations, such as accounting or tax laws.
How We Share Your Data
We do not sell or rent your personal data to third parties. However, we may share your data with the following parties:
Service Providers: Payment processors, shipping carriers, and website hosting providers who assist us in running our business.
Legal Authorities: If required to comply with legal obligations or respond to valid legal requests.
Business Transfers: If our company undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
International Transfers
We are based in Malta, but some of our service providers may be located outside the European Economic Area (EEA). When transferring your data outside the EEA, we ensure that it is protected by appropriate safeguards, such as the use of Standard Contractual Clauses (SCCs) or verifying that the third party complies with GDPR standards.
Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. For example:
Order Information: Retained for up to 6 years for tax and legal compliance.
Marketing Data: Retained until you withdraw your consent.
Your Rights Under GDPR
As a data subject under GDPR, you have the following rights:
Right to Access: You can request a copy of your personal data and information on how it is processed.
Right to Rectification: If any of your data is inaccurate or incomplete, you can request corrections.
Right to Erasure: You can request the deletion of your personal data under certain circumstances (e.g., no longer necessary for the purposes collected).
Right to Restrict Processing: You can request that we limit the processing of your data.
Right to Data Portability: You have the right to request that we transfer your personal data to another organization in a structured, commonly used format.
Right to Object: You can object to the processing of your personal data for direct marketing or legitimate interests.
We have no way of distinguishing the age of individuals who access our website, and so we carry out the same Privacy Policy for individuals of all ages. If a minor has provided us with personally-identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.
To exercise any of these rights, please contact us at info@purecrave.net.
Cookies
Our website uses cookies to improve user experience, analyze website traffic, and enable certain functionalities. Cookies are small text files stored on your device. You can control cookies through your browser settings, but some functionalities may be affected if you block cookies.
For more detailed information, please see our Cookie Policy [insert link].
Security of Your Data
We take reasonable precautions to secure your personal data against loss, theft, misuse, and unauthorized access. However, no system is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated effective date. By continuing to use our website after changes are made, you accept the updated Privacy Policy.
15. Contact Us
If you have any questions or concerns about these terms, please contact us at info@purecrave.net.